FAQs

Q: What is a termite warranty and why do I need one?
A: Though you may have heard it referred to as a termite “bond,” it’s actually a warranty that covers retreatment for termites and repairs for any damage they may have caused.

A termite warranty works just like a warranty you may purchase on any other product or service: once we have performed an initial inspection and treatment, the warranty stands behind our work and covers you should termites appear later and cause any damage to your home.

Because a home is typically the single largest investment a person will make in his or her life, many people find that it makes sense to protect their home from termite damage by investing in a warranty.

Q: What makes Peachtree’s termite warranty different from any other company’s?
A: Our termite warranty stands out from most other pest control companies’ mainly because there is no limit to the cost of repairs that are covered under our warranty. Whereas many companies will have, for example, a $100,000 limit of coverage, our warranty covers all costs of actual repairs to damage caused by termites.

We are confident in the termite service and protection that we provide, and the terms of our warranty are a reflection of that confidence.

Q: Why do I need to purchase a separate warranty for termites? Doesn’t my homeowner’s insurance cover termite damage?
A: This is a big misconception among many first-time homebuyers. No, your homeowner’s insurance will NOT cover termite damage—you must purchase termite protection and coverage separately.
Q: Why should I pay for pest control services when I can buy pest spray at the store and apply it myself?
A: We’re all for DIY—in fact, we operate several retail stores in which we sell our pest control products and educate our customers on the best ways to use them. If you are a do-it-yourselfer, stop by one of our locations and talk to us about the types of pests you are seeing—we’ll set you up with the right product and advice on the best ways to manage the problem yourself.

However, if you’ve tried doing it yourself and the problem persists or gets worse, give us a call. You could potentially be dealing with a species of pest that is relatively new to our region, such as the tawny crazy ant. If this is the case, you probably will not see much success on your own with just a general-purpose product.

We are always ready to come out and complete a thorough inspection to identify the specific pests you’re seeing (and maybe some that you aren’t seeing) as well as their potential entry points, harborages and food sources. We can then provide a comprehensive treatment plan utilizing integrated pest management (IPM) solutions to thoroughly treat the problem.

Q: How often do you come to my home or business to treat for bugs?
A: This depends on your specific situation and the unique needs of your home or business. Before proposing a quote for a service plan, we will conduct a thorough inspection of your property to identify exactly what pests you are dealing with and what treatment options are required. We then draw up a custom plan that is specific to you.

We can provide one-time service or set up weekly, monthly, quarterly or annual visits—whatever is needed to get the job done and ensure that pests are kept under control.

Q: Is it OK for my children and pets to be around the chemicals that you use?
A: The well being of your family members, customers and furry friends is our number one priority. This is one of the main reasons that we always conduct an in-person inspection before proposing a quote or service plan—so that we can take into account ALL factors that are unique to you and your property, including the presence of children and animals.

It’s also important to understand that, because we utilize integrated pest management techniques and solutions, the use of chemical pesticides is the last measure we take when treating and protecting your home or business.

When chemical application is necessary, our customers’ concerns are typically lessened knowing that we follow all label instructions for proper application. Many of our customers are also reassured to learn that many of the pesticide products we use contain the same or similar ingredients that are found in popular pet medications for the prevention of fleas, ticks and other bugs.

Q: Is the technician who comes to my house properly trained?
A: Absolutely. We pride ourselves on our high standards for employment, and once hired, all technicians undergo a rigorous three-week training period. After completing the training, technicians must pass a state-administered test to become registered and eligible to provide services on their own.

We also hold continuing education units for all employees on a monthly basis, so you can rest assured that Peachtree staff members are up-to-date on all the latest trends and techniques in the pest control industry.

Q: I maintain my house and keep it clean—how did I get bed bugs? Where did they come from?
A: Bed bugs can easily be picked up and transported, and it only takes one to create a problem. If you have recently traveled or stayed in a hotel, you probably picked up an uninvited traveler and brought it back home with you.

Bed bugs can also be introduced into your home by guests who have traveled and brought in luggage, or even by overnight guests who unknowingly transported one on their clothing.

Q: Do I have to throw everything away if I have bed bugs?
A: Unless you find holes in your mattress, there is no need to throw anything away. As long as there are no holes or other significant damage, the bugs can be exterminated with proper treatment.
Q: What happens if I am not at home when you arrive?
A: We will always reach out to confirm that appointments accommodate your schedule. If we don’t hear back from you regarding a scheduled service call, we will consider it a confirmed appointment and arrive on time to treat the exterior.

If your service plan includes interior treatment or if you requested it for that service call, you can leave a key, leave it open, or call us to arrange another time when you will be home. It’s totally up to you and what you’re comfortable with—and there is never an additional charge for coming back to treat the interior.

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